General shipping information:
Our products are not mass-produced and are very often made by hand in small manufactories. These manufacturers always try to provide us with a timely delivery as quickly as possible. This can also lead to delays in the delivery process, as is currently the case in pandemic times.
We therefore have a delivery time for our individualised knives, which we process using our laser technology, of up to 21 days. Our laser technology is a highly specialised individual handwork for your knife, the 2nd manufacturing process. If delivery for your customised knife is not possible sooner than 21 days after receipt of payment, [wpml_nbsp] we will contact you. If a knife manufacturer is currently no longer able to deliver your desired goods, we will suggest a replacement, or you allow us more time, or you can of course withdraw from the purchase.
If a processing as an individualised knife with a laser design is very urgent or you have scheduling problems, please send us an email. We try everything to make your wish come true as quickly as possible. Please contact us via email at firstname.lastname@example.org.
We ship within the European Union with the shipping service provider DHL and a tracking system. Standard delivery times within Europe are in the range of 2-5 working days. These are non-binding guideline values for which we cannot assume any guarantee.shipping flat rate respective countries up to 1 kg. Weight per consignment
Germany – free of charge [wpml_nbsp] i
Zone 1 EU – [wpml_nbsp] 12,49€ incl. VAT
Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland
Zone 2 EU – 12,95€ inkl. VAT
Italy, Sweden, Slovakia, Slovenia, Spain, Hungary
Zone 3 EU – 13,49€ incl. VAT
Cyprus, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta,
Zone 4 – 19,80€ incl. VAT
All places/countries not covered by the above zones.
Tax and duties
In general, if you order from a non-EU country and you want to have your goods delivered there, you will have to reckon with customs duties and taxes. These fees are your responsibility and must be paid by you. These fees are neither included in the product price nor in the shipping costs and are due upon acceptance of the delivery.
Please contact the customs office responsible for your country for more information.